PRIVACY POLICY
Effective Date: January 19, 2025
Thank you for visiting Janzen Dental (“we,” “us,” or “our”) at https://janzendental.com/ (the “Website”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information in compliance with California law, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), as well as other applicable privacy regulations.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
- Phone: (559) 431-5544
- Email: [email protected]
- Postal Address: 7730 N. Fresno Street, Suite 101, Fresno, CA 93720
By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree to these terms, please discontinue your use of our Website.
1. INFORMATION WE COLLECT
1.1 Personal Information
“Personal Information” refers to information that identifies, relates to, or could reasonably be linked with a particular individual. The categories of Personal Information we may collect include:
- Contact Information: Name, email address, phone number, mailing address, or other similar identifiers when you fill out forms on our Website or contact us directly.
- Appointment Information: Details you provide when requesting appointments or additional services (e.g., your preferred appointment time, specific concerns, comments).
- Payment Information: If you make a payment for services through a third-party payment processor, we may collect partial payment details or confirmation (we do not store full credit/debit card numbers on our servers).
- Health Information: If you choose to share health-related or dental information (e.g., medical history, insurance details) for appointment scheduling or inquiry, we may collect it to better serve your needs. Such information may be governed by HIPAA and related laws, which impose additional protections.
1.2 Non-Personal Information
We may automatically collect certain non-personal information about your visit using cookies, web beacons, and other similar technologies. This may include:
- Device/Browser Data: IP address, browser type, device type, operating system, and referring URLs.
- Usage Data: Pages you visit on our Website, time spent on those pages, and links you click.
- Geolocation Data: Approximate geographic location derived from your IP address or similar technology.
We use this information to analyze how our Website is used, improve its functionality, and personalize content.
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following business and commercial purposes:
- Providing Services
- To respond to inquiries and requests, including scheduling dental appointments.
- To process transactions and communicate about payments.
- To maintain and improve our Website’s functionality.
- Communication
- To send administrative information, such as updates to this Privacy Policy or appointment confirmations.
- To notify you about services, promotions, events, or other information that may be of interest (you can opt out of marketing communications at any time).
- Analytics and Personalization
- To analyze how visitors interact with our Website to enhance user experience.
- To tailor our content, services, and advertisements based on user interests (if applicable).
- Security and Fraud Prevention
- To protect our business, Website, and users.
- To investigate and prevent fraud or other unauthorized or illegal activity.
- Legal Compliance
- To comply with applicable legal obligations, respond to government requests, and comply with valid legal processes.
- To exercise or defend legal claims, if necessary.
3. HOW WE SHARE YOUR INFORMATION
We may share your Personal Information in the following ways:
- Service Providers
We may share your information with third-party vendors or service providers that perform services on our behalf, such as hosting providers, scheduling software, payment processors, analytics services, or email communication platforms. These third parties are contractually obligated to protect your information and only use it as directed by us. - Business Transfers
If we are involved in a merger, acquisition, reorganization, or other transfer of all or part of our assets, your information may be transferred as part of that transaction. We will ensure the recipient of your information is bound by appropriate privacy and confidentiality obligations. - Compliance and Protection
We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:- Comply with a legal obligation (e.g., court order, subpoena).
- Protect our rights, property, or safety, or that of our users, employees, or the public.
- Investigate or prevent possible wrongdoing in connection with our Website or services.
- With Your Consent
We may share your information in other ways if you consent to such sharing.
We do not sell your Personal Information for monetary compensation. However, certain technologies (such as cookies or analytics tools) may be considered a “sale” or “sharing” under the CCPA/CPRA if they result in exchanging user information for advertising or similar services. Please see Section 6 for details on how to opt out.
4. YOUR CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you have specific rights regarding your Personal Information under the CCPA and CPRA, including:
- Right to Know
You have the right to request that we disclose the categories and specific pieces of Personal Information we have collected about you, the categories of sources from which the information is collected, the business or commercial purpose for collecting or selling the information, and the categories of third parties with whom we share Personal Information. - Right to Delete
You have the right to request deletion of any Personal Information we have collected about you, subject to certain exceptions (e.g., if the information is necessary to complete a transaction, detect security incidents, comply with legal obligations, etc.). - Right to Correct (Rectification)
You have the right to request that we correct inaccurate Personal Information that we maintain about you. - Right to Opt Out of Sale or Sharing
If we sell or share your Personal Information (as defined under California law), you have the right to opt out. We do not sell Personal Information for monetary gain. Some data-sharing practices via cookies/analytics may be considered a “sale” or “sharing” under the law; see Section 6 for more information. - Right to Limit Use of Sensitive Personal Information
You can request that we limit the use or disclosure of sensitive Personal Information if such data is collected. However, we typically only use sensitive information to provide services you request, comply with legal obligations, or fulfill other permissible purposes. - Non-Discrimination
We will not discriminate against you (e.g., by denying you services or charging you different prices) for exercising any of these privacy rights.
Exercising Your Rights
To exercise any of these rights, please contact us by using the following methods:
- Phone: (559) 431-5544
- Email: [email protected]
- Postal Address: 7730 N. Fresno Street, Suite 101, Fresno, CA 93720
Include your name, contact information, and a description of your request. We may need to verify your identity to process certain requests and may ask for additional information as needed to confirm your identity.
5. DATA RETENTION
We retain your Personal Information only as long as necessary to fulfill the purposes for which it was collected, or as required or permitted by law. When deciding on retention periods, we consider:
- Business Needs: To provide you with services, maintain business records, and support internal analysis.
- Legal Requirements: Compliance with applicable laws, regulations, or court orders.
- Dispute Resolution: To investigate or defend against potential legal claims.
We will securely dispose of or anonymize your Personal Information when it is no longer necessary for these purposes.
6. COOKIES AND OTHER TRACKING TECHNOLOGIES
We and our third-party partners use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities on our Website. Cookies are small text files placed on your device that help the Website function properly and enable certain features.
Types of Cookies We Use
- Strictly Necessary Cookies: Essential for the Website to operate (e.g., session cookies).
- Functional Cookies: Help remember your preferences.
- Analytics Cookies: Collect information about how you interact with the Website to improve user experience.
- Advertising Cookies: May be used to deliver personalized advertisements or measure advertising effectiveness (if applicable).
Your Choices
- Browser Controls: Most browsers allow you to refuse cookies or alert you before accepting them. If you disable cookies, some features of our Website may not function properly.
- Do Not Track: Our Website does not currently respond to “Do Not Track” signals.
- Opt-Out: If you are a California resident and wish to opt out of any potential sale/sharing of your Personal Information via cookies, you may exercise your right by contacting us as described in Section 4 or by using the cookie settings (if provided).
7. SECURITY OF YOUR INFORMATION
We employ reasonable administrative, technical, and physical safeguards designed to protect the Personal Information you provide from unauthorized access, use, disclosure, and alteration. While we strive to protect your data, no security measures are perfect, and we cannot guarantee the absolute security of your information.
8. CHILDREN’S PRIVACY
Our Website and services are not directed to individuals under the age of 13. We do not knowingly collect Personal Information from children under 13 without parental or guardian consent. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.
9. LINKS TO OTHER WEBSITES
Our Website may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any website you visit.
10. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or applicable laws. Any changes will become effective when we post the revised Privacy Policy on our Website. Your continued use of our Website following the posting of changes indicates your acceptance of those changes.
11. CONTACT US
If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise any of your rights under California law, please contact us at:
- Phone: (559) 431-5544
- Email: [email protected]
- Postal Address: 7730 N. Fresno Street, Suite 101, Fresno, CA 93720
We will do our best to address your inquiry promptly and thoroughly.
Last Updated: January 19, 2025